Services - Hearing Aid Bank & Community Assistance Scheme (CAS)

Hearing aids play an important role in managing hearing loss and improving quality of life. Not everyone who needs hearing aids can afford them or is eligible to access the Australian Government Hearing Services Program.

The Community Assistance Scheme (CAS) enables some people with hearing loss who are on low incomes to be fitted with a reconditioned hearing aid from the Hearing Aid Bank at a minimal fee. Usually only one aid is provided due to a shortage of aids and high demand for the scheme.

Whether or not you can obtain a hearing aid through this scheme depends on:

  • your eligibility in terms of income and circumstances
  • a suitable hearing aid being available in the Hearing Aid Bank.

People who apply and are eligible for the Community Assistance Scheme will need a minimum of 2 appointments at Better Hearing Australia Advisory Centre in Prahran to obtain the hearing aid.

For further information please contact a Hearing Advisor:

Hearing aid donations

The Community Assistance Scheme enables reconditioned hearing aids to be fitted to eligible people, who are unable to afford a new aid, and do not qualify for the Australian Government Hearing Services Program.

We always welcome donations of behind the ear hearing aids that are in working order. These are cleaned and reconditioned by a Better Hearing volunteer, and can then be fitted to our clients.

If you have any hearing aids that are no longer in use, we would appreciate your donations to help others hear better. You can contact us by: