Kim has been a member of Better Hearing Australia (Vic) since November 2017 and began in the role of President in April 2018. Kim felt it was important to utilise the knowledge and the skills she gained in healthcare management over the last 25 years to work with an organisation providing healthcare-based services to improve the overall wellbeing of people. Professionally, Kim has many years of experience in healthcare management, but her passion is the primary healthcare setting, her current position as Medical Services Manager at Deakin involves managing the health clinics on campus which provide GP and allied health services to students and staff of the University.
James was appointed a Board Member in November 2015. He is an asset management systems and compliance manager. James’s main interest is in technology. He holds a degree in Internet Technology and prior to moving into the property and transport sector to manage assets, he held roles in web development and digital production. James is also a member of the Australian Institute of Company Directors, committed to ongoing professional development and further learning.
Dianne decided to start up her own company to sell and support Attaché software after enjoying working with the program so much previously. Dianne commenced operations of Acacia Consulting Services in 1989 and has welcomed many new clients since that time. Her extensive accounting background is invaluable when assisting clients to review their business processes to achieve ‘best business practice’. Dianne has now built a successful company and is committed to providing excellent customer service with her knowledgeable team of staff.
Suzette Dela Cruz Regalo
Suzette was appointed to the Board in October 2018. Suzette is the Principal Planning Officer of Health Sector Planning, Digital Health at the Department of Health and Human Services. In this role, she provides sector-wide leadership in the operational and technical planning of digital health projects, programs and ICT initiatives for the State of Victoria. She is a Registered Nurse and Health Information Manager with over 20 years’ experience working in public and private health services in Victoria and Queensland in Australia, and in New Zealand.
Suzette holds a Master of Health Information Management (MHIM) and a Postgraduate Diploma in International Development and Community Development. She is passionate about the provision of quality and safe care, and in enhancing the overall patient experience. Suzette brings to the Board a strong understanding of clinical governance, performance monitoring, and risk management.
Alana joined the Board of Better Hearing Australia (Victoria) in November 2019. She brings to the Board experience in marketing, communications, and disability services, including services for people who are deaf or hard of hearing. She has an interest in the National Disability Insurance Scheme, participant experiences on the Scheme, and its ramifications for people with a hearing loss.
As a deaf person and a device user, she understands the struggles people often face in accessing hearing services and in feeling adequately supported to achieve the outcomes they want. She is passionate about the More than Just Ears philosophy and is keen to use her personal and professional experience to contribute to Better Hearing Australia (Victoria) making a strong impact on the hearing services sector.
Ross was appointed a Board Member in November 2019. He is a strategic communications professional with a background in public health. He collaborates with a range of organisations to create relevant, meaningful content and engaging, useful resources that help make complex information easier to understand. He believes strongly in using human-centred design and co-creation to build engagement and enable change. He’s passionate about knowledge exchange and service design, in particular how we create and share knowledge to better learn and connect.
Adjunct Associate Professor Christopher Carter FIML GAICD.
Chris was appointed a Board Member in November 2019. He is a skilled leader in public health and primary healthcare with extensive experience in managing complexity, driving transformational change and delivering organisational outcomes. His experience encompasses strategic planning of services, service and system redesign, organisational development, redesigning and implementing new models of care or service delivery and building organisational capacity through collaboration and partnerships with a variety of organisations.
Chris has led a range of healthcare organisations as CEO for over 23 years, and his career has included work as an allied heath practitioner, an educator and policy maker, an international development and evaluation consultant, and as an advocate for young people and marginalised populations in a variety of roles. Chris has living experience of sensorineural hearing loss and tinnitus.