Kim has been a member of Better Hearing Australia (VIC) since November 2017 and began in the role of President in April 2018. Having recently finished her MBA at Deakin University, Kim felt it was important to utilise the knowledge and the skills she gained in healthcare management over the last 25 years to work with an organisation providing healthcare based services to improve the overall wellbeing of people. Professionally, Kim has many years of experience in healthcare management but her passion is the primary healthcare setting, her current position as Medical Services Manager at Deakin involves managing the health clinics on campus which provide GP and allied health services to students and staff of the University. In seeking a Board position, Kim researched various agencies but felt that the guiding principles of Better Hearing Australia (VIC) including respect, diversity, partnerships, transparency and sustainability were aligned with the key principles applied in her workplace, teams and personally.
Paul was appointed as member of the board in September 2018. Being born with a hearing loss, and having used various hearing aid devices throughout his life; he has a true appreciation for the challenges and uniqueness of what is experienced for those with a hearing health related issues. Paul’s own experience drives his personal and professional motivations; that hearing loss is no barrier, and couples this with actively promoting community resilience, empowerment and engagement. Paul holds a number of tertiary and postgraduate qualifications across health, education and disaster management. His professional experience as a clinician and senior manager expands across pre-hospital care, clinical governance and operational management sectors. Paul brings a wealth of experience and knowledge in service delivery, organisational accountability and performance, and change management.
Dianne decided to start up her own company to sell and support Attaché software after enjoying working with the program so much previously. Dianne commenced operations of Acacia Consulting Services in 1989 and has welcomed many new clients since that time. Dianne became a qualified MYOB EXO Consultant in 2007 and really enjoys finding solutions to client’s issues and providing training. Dianne’s extensive accounting background is invaluable when assisting clients to review their business processes to achieve ‘best business practice’. Dianne has now built a successful company and is committed to providing excellent customer service with her knowledgeable team of staff
James was appointed a Board Member in November 2015. He is an asset management systems and compliance manager. James’s main interest is in technology. He holds a degree in Internet Technology and prior to moving into the property and transport sector to manage assets, he held roles in web development and digital production. James is also a member of the Australian Institute of Company Directors, committed to ongoing professional development and further learning. James is an ideas person and enjoys thinking of creative ways to solve challenges, particularly if technology can be of benefit. As a member of the Better Hearing Australia (VIC) Board, he looks at how contemporary technology can be used both within the business to improve processes and to help reduce the impact of hearing related issues on individuals.
Suzette Dela Cruz-Regalo
Suzette was appointed to the Board in October 2018. She is a Registered Nurse and Health Information Manager with over 20 years’ experience working in public and private health services in Victoria and Queensland in Australia, and in New Zealand. Suzette is currently the Manager of the Private Hospitals Unit and an Authorised Regulatory Officer at the Department of Health and Human Services Victoria. Suzette holds a Master of Health Information Management (MHIM) and a post graduate diploma in Community Development and International Development. She is passionate about the provision of quality and safe care, and in enhancing overall patient experience. As a member of Better Hearing Australia, she brings to the Board a strong understanding of clinical governance, performance monitoring and risk management.